Privacy Policy

At Clayfields, we are committed to protecting your privacy. This policy outlines how we collect, use, and manage your personal information in accordance with the Australian Privacy Principles and the Privacy Act 1988 (Cth).

Information We Collect

We collect personal information that is necessary to provide you with our products and services. This may include:

Contact details such as your name, email address, shipping address, and phone number.
Transactional information including products purchased and date of purchase.
Information provided when you reach out to us via our Contact Us page.

Please note that we do not store your credit card details; all payments are processed securely through our third-party payment gateway providers.

How We Collect Information

Personal information is collected directly from you when you:

Place an order for Clayfields honey.
Create an account on our website.
Sign up for our newsletter or seasonal updates.
Correspond with us via email or our website contact form.

Use of Your Information

We use your personal information primarily to fulfill your orders and provide a personalized experience. This includes:

Processing and shipping your honey jars via Australia Post.
Verifying eligibility for free local delivery or pickup in postcodes 2030, 2325, 2010, and 2011.
Notifying you of order status or potential delays due to heat sensitivity.
Communicating seasonal changes in our honey profiles and updates from the apiaries.

Disclosure of Information

We do not sell, rent, or trade your personal information. We only disclose your information to third-party service providers to the extent necessary for them to provide their services, such as:

Shipping partners (ie Australia Post) to deliver your order.
Payment processors to securely handle transactions.
Technology services that help us maintain our website and customer database.

Data Security

Clayfields takes reasonable steps to protect your personal information from misuse, interference, loss, and unauthorized access. We use secure server software and encryption to protect your data during transmission.

Data Correction

If you believe any information we hold is inaccurate or out of date, please reach out to us via our Contact Us page so we can update our records.

Cookies and Website Analytics

Our website may use cookies to improve your browsing experience and analyze site traffic. This data is generally anonymous and does not identify you personally. It helps us understand which apiary stories or products are of most interest to our customers.