Shipping & Returns

Order Processing Times

All orders are processed and packed within 2 business days. Orders placed on weekends or NSW public holidays will be processed starting the next business day. You will receive a notification via the contact details provided at checkout with tracking information once your order has been dispatched.

Shipping Methods & Rates

We partner exclusively with Australia Post to ensure reliable delivery across Australia. Freight is calculated dynamically at checkout based on the weight of your order and your delivery location.

Once dispatched, delivery typically takes 2–5 business days.

State Quarantine Restrictions - No deliveries to WA & TAS

Please note that due to strict biosecurity and quarantine regulations regarding the movement of honey, we are currently unable to ship our products to Western Australia or Tasmania. We apologize for any inconvenience this may cause.

Free Local Delivery & Pickup

We offer free local delivery or free pickup for customers located in the following postcodes: 2030, 2325, 2010, and 2011.

If your delivery address falls within these postcodes, the free local option will automatically appear as a choice during the checkout process.

For pickup orders, we will reach out to you within 2 business days to coordinate a convenient time.

Tracking Your Order

Once your Clayfields honey is on its way, you will receive an Australia Post tracking number. You can track your parcel via the Australia Post website.

Heat Sensitivity

As our honey is a natural, raw product, we may occasionally delay dispatch during periods of extreme heatwaves. This ensures your honey arrives in perfect condition without being compromised by high temperatures during transit.

Delivery Issues

While we take every care in packing our glass jars, if your order arrives damaged or is lost in transit, please reach out to us via our Contact Us page within 48 hours of the delivery date so we can assist you.

Returns Policy

100% Satisfaction Guarantee

At Clayfields, we stand by the quality of our honey. If you are not 100% satisfied with your purchase, you may return the goods to us for a full refund of the product cost.

How to Return

To initiate a return, please send the goods to the following address: Clayfields, Suite 1203, 227 Victoria Street, Darlinghurst NSW 2010.

Once the return is received, the product cost will be refunded in full to your original payment method. We recommend using a tracked service to ensure your return reaches us safely.